SHIPPING & RETURNS

 

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For a limited time, we are offering FREE DELIVERY/SHIPPING* with Tracking & Signature on Delivery for all your online purchases to most major cities and suburbs throughout  Australia only.  * Conditions Apply See Below!

DELIVERY TIMES

Once orders are received, they are processed, securely packaged and shipped within two business days.

After this, delivery will generally occur according to the schedule below: 

NSW & ACT: 1 to 4 business days -  NT: 1 to 5 business days - QLD: 1 to 3 business days -  SA: 1 to 5 business days -  TAS: 1 to 5 business days -  VIC: 1 to 5 business days -  *WA: 1 to 5 business days (Conditions Apply).

*WA - Customers Please note: FOR ALL CARROM BOARDS DELIVERED OUTSIDE THE CBD POSTCODE 6000, will be subjected to a Delivery  Surcharge, as these items  have Large Cubic Weights, and Australia E-Post have increased their Postal Charges for such Items. Please contact us prior to placing an order to check what the additional Postal Surcharge will be for your suburb.

Customers please note that there could be Postal delays in deliveries over public holiday periods. 

NEW - PICK UP IN STORE

We are pleased to offer our local Online Shoppers, who need their goods in a hurry the ability to either "Buy Online or Pay and Pick Up" at our store based in Burleigh Waters on the Gold Coast. Pick ups by Prior Arrangement Only.

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*Additional charges apply for Express Post Delivery, email us with your Full Delivery Address for a quote. 

*International Shipping/Deliveries & Conditions

For all deliveries outside Australia please Contact Us before placing your order for pricing and delivery times.

*Additional Shipping & Packing Costs may apply.

https://carrom.com.au/contact-us/

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RETURNS / REFUNDS, REPLACE POLICY

If you are not totally satisfied with your purchase, simply contact us for a Returns Authority Number. The goods being returned must be unused and in their original packaging with a copy of your purchase receipt. This must be done within 7 days of delivery and we will be happy to either replace the item or provide you with a full refund of the purchase price less any shipping costs.

Please note that we will only accept returns if the goods are returned in their original condition they must be unused and in a re-saleable condition. We reserve the right to reject any items that do not meet these conditions.

If at time of delivery you observe that the external packing carton is damaged, please register your observations with the carrier immediately and obtain a reference number. If you receive a defective or damaged product, please contact us to arrange a replacement or refund. Replacement items will only be sent after we have received the defective items back from you in their original packaging.

Customer to organise return of goods, and return postal charges are at customer's expense.

Please feel free to browse and thanks for visiting The Carrom Australia Online Store. If you have any questions at all please feel free to email us at: Sales@Carrom.com.au

  Carrom Australia Pty Ltd., ABN 82 224 132 447, ACN 078985 145